Refund Policy

REFUND POLICY – BELVÉRA

At BELVÉRA, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, please review our refund and return conditions below.

1. Returns Eligibility

Items may be returned under the following conditions:

  • The request is made within 7 days of receiving the product

  • The item is unused, unworn, unwashed, and in its original condition

  • All original tags, packaging, and accessories are intact

  • Proof of purchase is provided

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are non-refundable:

  • Items marked as Final Sale or Clearance

  • Gift cards

  • Items showing signs of use, damage, or alteration

3. Return Process

To initiate a return, please contact our customer support team with your order number and reason for return. Once approved, you will receive instructions on how to send the item back.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method within 7–10 business days, depending on your payment provider.

5. Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos for verification. In such cases, BELVÉRA will cover return shipping costs.

7. Shipping Costs

Original shipping costs are non-refundable, except when the return is due to our error.

8. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please check with your bank or payment provider before contacting us.

9. Policy Updates

BELVÉRA reserves the right to update this Refund Policy at any time. Changes will take effect immediately upon posting on our website.

10. Contact Information

For questions regarding refunds or returns, please contact us:

Email: contact@belvera.com
Brand: BELVÉRA